New order notifications

Question

It looks like I do not receive email notifications about new orders and new product reviews. I checked my junk mail folder, but still nothing.

What email address does eezio use to send notifications and what could be the problem?

Answer 1

Kevin,

I am sorry to hear that you are experiencing difficulties with your store,

The email address eez.io sends new orders and new product reviews notifications is alerts [at] eez.io

If you checked your email junk folder and still haven’t found expected notifications sent by your online store, I recommend checking notification frequency setup in your store.

To do this, login into your store -> click on the Settings link -> scroll down to the Notifications section. Make sure that your store New Orders notifications are set to anything other than “Never”.

You can choose frequency of receiving notifications to be “every order”, “once a day” and “once a week”. Please let us know if this resolves it...

Anne – eez.io support