When can I issue refund for my store order?

Question

One of my customers purchased two products by mistake, and wants me to refund one of them. Do I have to wait for money to get to my account prior making the refund?

 

 

Thanks

Jenny

Answer 1

Jenny,

 

You don't have to wait to make a refund in your store, a refund can be issued as soon as it is needed to be done.

 

To issue refund from PayPal:

If your store order was payed via paypal, than login to your paypal account, find the order in question and click "details", and than "issue a refund".

 

Issue refund from your store:

If your store order was payed via credit cart, navigate to SETTINGS -> ORDERS and find the order in question, and click the quantity sign on the product image to refund 1 item (partial refund).

 

 

Please reply if you have any other questions about issuing refunds.

 

 

Steve - eez.io support